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Returns and Cancellations

Designer Stone Shower Trays is truly head and shoulders above the competition and this is reflective in our SIMPLE RETURNS policy.

If you need to return an item for an exchange or for a refund then you simply need to complete the online form and a member of our returns team will be in touch with simple to follow step-by-step instructions to fulfil your request. Please do not return anything to us without completing the online form found here as your location and the product to be returned will determine the simple procedure we advise.

We are sure you will be thrilled with the quality of the product received as we only work with the brands of the highest quality, however we do understand that plans can change so we will always fully assist in making any returns as easy as possible. As long as you notify us within 14 days of receiving your delivery then you can return any items (excluding bespoke made-to-order items) for a refund or exchange.

365 Day Returns Policy

If you are outside of the 14 day returns window then we do offer a 365 day returns policy in most instances. Simply mention our 365 day returns policy in your returns request and this will be handled appropriately by our returns team. To take advantage of our 365 days return policy you need to either use the funds due from your return against a further order or keep the funds on account until you are ready to place another order with us!

Returns Facts & Pointers

  • If you would like to return an item use our Returns and Cancellations Form
  • If an item arrives damaged we must be notified within 48 hours of receipt of goods
  • Please make sure all items to be returned are returned to us in "as new" condition (including all original packaging)
  • If you are returning an unwanted item it must not be damaged or marked
  • If you return the item to us yourself, we advise you use a recorded service with adequate insurance should it arrive back to us damaged
  • Please do not return an item to any of our addresses without the return being confirmed with our returns team first
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